Health Guarantee
We Here At Graceful West Highland Terries Home Take Pride In Raising Healthy Dogs And Puppies; In Fact, Less Than 1% Of Our Puppies Develop Health Issues. This Percentage Is Far Below The National Average For Breeders, And We Remain Committed To Raising Such Healthy Westies In The Years To Come.
Health Guarantee/Purchase Agreement
This Is Our Purchase Agreement That Explains The Health Guarantee And All Terms Of Sale.Our Purchase Agreement Is A Legal Document That Is Signed By Both The "Seller" And Our Client The "Buyer".It Has Been Written To Protect The Animal, The Buyer And The Seller.Should An Unforeseen Health Issue Arise, It Explains The Procedure For Exercising The Guarantee.
Akc Registration Guaranteed:Your Akc Papers Are For Limited Registration Meaning The Puppy Cannot Be Used For Breeding.You May Still Compete In Akc Obedience And Utility Class Shows.
Health Guarantee: This Animal To The Best Of My Knowledge Is Completely Healthy.If The Animal Requires Veterinarian Treatment For An Illness During The First 72 Hours After Purchase It May Be Returned For A Refund Or Exchange.A Written And Detailed Report From The Attending Veterinarian Must Be Provided That Proves Conclusively A Pre-Existing Illness Is Present In The Animal.This Guarantee Is Void In The Event Of An Indeterminable Or Inconclusive Diagnosis.The Seller Must Be Notified By The Buyer Of Intent Towards Refund Or Exchange During The 72 Hour Guarantee.The Veterinarian Report Must Be Received By The Seller Before A Refund Or Exchange Will Be Made.All Veterinarian Fees Will Be Paid By The Buyer.This Guarantee Does Not Include Any Illness Due To The Ingestion Of Foreign Objects, Improper Food, Chemicals Or Physical Injury.This Guarantee Does Not Extend Beyond The 72 Hours For Any Reason Or Condition.In The Event That This Animal Is Diagnosed With A Life Threatening Congenital Defect During One Year From The Date Of Purchase The Refund/ExchangePolicy Mentioned Above Will Apply.Adequate Documentation From The Attending Veterinarian Must Be Received By The Seller Within Eight Days From The Diagnosis. The Health Guarantee Does Not Cover Cosmetic Or Dental Procedures.
Shipping
We here at Graceful West Highland Terries Home have had nothing but success stories concerning shipping our puppies. Even in cases of delays, rerouting etc. our babies have arrived fed, watered and for the most part clean and happy.
The puppy buyer is responsible for all charges associated with shipping and flight nanny. These charges include airfare, airline animal in cabin fees, health certificate and the fee for the flight nanny herself.
All flights originate from Raleigh/Durham International Airport (RDU). American Airlines is the only airline currently shipping pets but they have strict temperature restrictions and flights are very limited. Please contact us for more details.
We make the flight arrangements and handle the details. We will need the name, address and phone number of the person picking up the puppy if it is different from the buyer. Before a puppy is shipped or flight nannied we provide the buyer with a flight itinerary and airway bill or confirmation number. The buyer will need this number and picture identification to pick up the puppy. The area that the puppy is picked up at the buyer’s airport will differ according to arrival times, weather etc. You will be instructed on where to meet or pick up.
We provide a service of meeting new puppy buyers at the Raleigh/Durham Airport if it is decided that you would rather fly in, pick up the puppy and fly back home on the same day. The puppy does have to be 8 weeks old and will fit in a soft sided pet carrier under the seat. Most airlines do not require a health certificate or other documentation for puppies flying in the passenger cabin but please check with your airline of choice. This is provided for $100.00. If a health certificate is required for the airline you choose, that charge will be an additional $50.00
We also provide a personal delivery service also. Our puppies are generally delivered anywhere within a 400 mile radius from our location. Our normal rate is $50.00 per hour, round trip. We love meeting all of our future Noble West Highland Terries Home Westies families in person.
Our puppies have been hand delivered as far North as Buffalo, NY., as far South as Miami, Fl., as far West as Wyoming and as far South West as Dallas, TX. We can deliver anywhere in the US if we have enough puppies going in that general direction to cover the cost for a motel or campground and other expenses. We have a modified travel van that is climate controlled and provides a safe, comfortable place for us to transport multiple puppies at once. This is a service we provide. Even if we have 2 puppies getting off at the same stop the price is the same for each individual owner. If you fly with 20 people on a plane or travel on a bus and get off at the same stop the charge is the same for everyone on board. This service we provide works exactly the same way. We get some perks with our delivery service. We get to see the US and meet some of the most amazing people and the new owners of our Westies, adults and puppies. If you are interested in us delivering your new Noble West Highland Terries Home Westies puppy to your town or meeting you halfway, let us know.